This Return and Refund Policy explains the terms and conditions applicable to the return of products and the processing of refunds for purchases made through the Krishi Hospital website.

By placing an order through the Krishi Hospital website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

1. Scope of This Policy

This policy applies to eligible physical products purchased through the Krishi Hospital website, including agricultural products, books, publications, educational materials, and other products offered for sale.

Certain products or services may have specific return, cancellation, or refund conditions. Where such specific conditions apply, they will be communicated to the customer at the time of purchase or through the relevant product or service description.

2. Eligibility for Returns

A product may be eligible for return if:

• The product received is damaged, defective, or materially different from the product ordered.

• The wrong product has been delivered.

• The product is incomplete or missing essential components that were included in the original order.

• The product is otherwise eligible for return under the specific terms stated on the product page or at the time of purchase.

To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by the relevant packaging, accessories, documentation, or other materials supplied with the product.

3. Products That May Not Be Eligible for Return

For reasons of safety, hygiene, product integrity, or the nature of the product, certain products may not be eligible for return or refund.

These may include:

• Products that have been used, opened, consumed, planted, applied, or otherwise altered after delivery.

• Agricultural products or materials whose quality may deteriorate due to improper storage or handling after delivery.

• Products damaged as a result of improper use, storage, handling, or maintenance by the customer.

• Books, publications, or educational materials that have been marked, written on, damaged, or otherwise altered by the customer.

• Digital products, downloadable materials, or digital content after access or download has been provided, where applicable.

• Customized, personalized, or specially prepared products, unless they are defective or incorrectly supplied.

• Products specifically identified as non-returnable at the time of purchase.

4. Return Request Period

Customers should inspect their order promptly after delivery.

A return or replacement request should generally be submitted within 3 days of receiving the product unless a different period is specified on the relevant product page or communicated by Krishi Hospital.

Requests submitted after the applicable period may not be accepted unless there are exceptional circumstances or the issue was not reasonably discoverable at the time of delivery.

5. Damaged or Defective Products

If a product arrives damaged or defective, the customer should contact Krishi Hospital as soon as reasonably possible.

The customer may be asked to provide:

• Order number or order details.

• Name and contact information.

• A description of the problem.

• Photographs or videos showing the condition of the product, packaging, and shipping label.

• Other information reasonably necessary to evaluate the claim.

Krishi Hospital may review the submitted information before approving a return, replacement, or refund.

6. Incorrect Products

If the customer receives a product that is different from the product ordered, the customer should notify Krishi Hospital promptly.

Where the error is confirmed to have occurred during order processing or fulfillment, Krishi Hospital may arrange an appropriate remedy, which may include:

• Replacement with the correct product.

• Return of the incorrectly delivered product.

• Refund of the applicable purchase amount.

7. Missing Items or Incomplete Orders

If an order is delivered with missing items, accessories, components, or materials that were included in the original order, the customer should notify Krishi Hospital promptly.

After verification, Krishi Hospital may provide the missing item or component, arrange a replacement, or issue an appropriate refund where applicable.

8. Return Procedure

Customers wishing to return an eligible product should contact Krishi Hospital using the contact information provided on the website.

The return request should include sufficient information to identify the order and explain the reason for the return.

Customers should not send products to Krishi Hospital without receiving return instructions where such instructions are required.

Returned products may be inspected after receipt to determine whether they meet the applicable return conditions.

9. Return Shipping

Where the return is required because Krishi Hospital delivered a damaged, defective, incorrect, or materially different product, Krishi Hospital may bear the applicable return delivery cost, subject to verification.

Where a return is requested for reasons attributable to the customer, including a change of mind or ordering the wrong product, the customer may be responsible for applicable return and delivery costs.

The applicable treatment of return shipping costs may vary depending on the product and circumstances of the return.

10. Condition of Returned Products

Returned products should, where applicable:

• Be unused and in their original condition.

• Include the original packaging.

• Include accessories, manuals, documentation, and other materials supplied with the product.

• Be adequately packaged to prevent damage during return transportation.

Krishi Hospital reserves the right to reject a return or adjust the refund where a returned product has been used, damaged, altered, or otherwise does not meet the applicable return conditions.

11. Refund Eligibility

A refund may be provided where:

• A return has been approved and the product is received and verified.

• Krishi Hospital is unable to provide a replacement for an eligible defective, damaged, or incorrect product.

• An order is cancelled before dispatch and is eligible for a refund.

• A payment has been received for an order that cannot be fulfilled.

• A refund is otherwise required under the applicable terms of purchase.

Approval of a refund does not necessarily mean that the full amount originally paid will always be refunded. Any applicable delivery charges, return costs, payment processing charges, or other non-refundable amounts may be deducted where permitted and applicable.

12. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch, the customer may be entitled to a refund of the amount paid, subject to the applicable cancellation conditions.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

13. Refund Method

Where possible, refunds will generally be processed using the same payment method used for the original transaction.

Depending on the payment method, payment provider, bank, mobile financial service provider, or other financial institution involved, the actual time required for the refunded amount to appear in the customer’s account may vary.

14. Refund Processing Time

Once a refund has been approved, Krishi Hospital will initiate the refund within a reasonable period.

The time required for the customer to receive the refunded amount may depend on the payment method and the relevant financial institution or payment service provider.

Krishi Hospital is not responsible for delays caused by banks, payment gateways, mobile financial services, courier companies, or other third-party service providers.

15. Partial Refunds

In certain circumstances, Krishi Hospital may provide a partial refund rather than a full refund.

A partial refund may apply where:

• Only part of an order is affected.

• Some items are missing or defective while other items are accepted by the customer.

• The returned product does not fully satisfy the applicable return conditions.

• Only a portion of the purchase amount is eligible for refund under the applicable terms.

16. Non-Delivery and Failed Delivery

If an order cannot be delivered because of circumstances attributable to Krishi Hospital, including certain fulfillment or dispatch errors, an appropriate remedy may be provided after verification.

If delivery fails because of circumstances attributable to the customer, such as providing an incorrect address, refusing delivery, repeatedly remaining unavailable, or failing to receive the package, any refund will be subject to the applicable circumstances and may be reduced by delivery or return costs.

17. Refused Deliveries

Customers are encouraged not to refuse delivery of an order without first contacting Krishi Hospital.

If a customer refuses a delivery without an approved cancellation or return arrangement, the order may be treated as a failed delivery.

Any refund in such circumstances will be subject to the applicable terms and may include deductions for delivery, return, or other reasonable costs.

18. Books and Publications

Books and publications may be eligible for return if they are delivered damaged, defective, or materially different from the item ordered.

Books or publications that have been written on, marked, torn, folded, damaged, or otherwise altered after delivery may not be eligible for return or refund.

Any special return conditions applicable to a particular publication will be stated on the relevant product page or communicated at the time of purchase.

19. Products with Special Return Conditions

Products may be subject to special return conditions because of their nature, shelf life, storage requirements, environmental sensitivity, or risk of deterioration.

Products such as seeds, planting materials, biological materials, fertilizers, agricultural inputs, or other time-sensitive products may have limited or no return eligibility once opened, used, planted, applied, or improperly stored.

Where an agricultural product is received damaged, defective, contaminated, incorrectly supplied, or materially different from the order, the customer should notify Krishi Hospital promptly and provide appropriate evidence where requested.

20. Products Requiring Special Storage or Handling

Customers are responsible for appropriately storing and handling products after delivery in accordance with any instructions supplied with the product.

Krishi Hospital may not be responsible for deterioration, damage, or loss resulting from improper storage, temperature exposure, moisture, contamination, misuse, or other handling conditions after delivery.

21. Educational and Training Services

Fees paid for courses, training programs, workshops, seminars, consultations, or other educational services may be subject to separate cancellation and refund conditions.

Where a specific course or service has its own refund or cancellation terms, those terms will apply.

Unless otherwise stated, fees for services that have already commenced or have been substantially delivered may not be refundable.

22. Digital Products and Educational Materials

Digital products, downloadable publications, electronic materials, online resources, and other digital content may not be eligible for return or refund after access, download, or delivery has been provided, except where the content is defective, inaccessible due to a technical issue attributable to Krishi Hospital, or otherwise eligible for a refund under the applicable terms.

23. Promotional Products, Discounts, and Offers

Products purchased under promotional campaigns, discounts, special offers, bundles, or other promotional arrangements may be subject to specific return and refund conditions.

Where a refund is approved for a discounted or promotional purchase, the refund will generally be calculated based on the actual amount paid by the customer for the eligible product or service.

24. Replacement Instead of Refund

Where an eligible product is damaged, defective, incorrect, or incomplete, Krishi Hospital may, where reasonably possible, offer a replacement instead of a refund.

Replacement availability will depend on product availability and the nature of the issue.

The customer’s rights under this Return and Refund Policy should be read together with Krishi Hospital’s applicable Replacement Policy.

25. Inspection and Verification

Krishi Hospital reserves the right to inspect returned products and verify the circumstances of a return request before approving a refund or replacement.

A refund or replacement may be declined where the evidence indicates that:

• The product was damaged after delivery due to customer handling.

• The product was used contrary to supplied instructions.

• The product has been altered or modified.

• The reported issue does not qualify under the applicable return conditions.

• The return request contains false, misleading, or fraudulent information.

26. Fraudulent or Abusive Return Requests

Krishi Hospital reserves the right to refuse returns or refunds where it reasonably suspects fraudulent, abusive, repetitive, or dishonest use of the return and refund process.

This may include submitting false claims, returning products that were not purchased from Krishi Hospital, intentionally damaging products, or repeatedly violating the applicable return conditions.

27. Refunds for Unfulfilled Orders

If Krishi Hospital accepts payment for an order but is subsequently unable to fulfill the order, Krishi Hospital may cancel the order and provide an appropriate refund of the amount paid for the unfulfilled product or service.

28. Customer Responsibility

Customers are responsible for:

• Providing accurate order and delivery information.

• Inspecting products promptly after delivery.

• Following product-specific storage, handling, and usage instructions.

• Reporting eligible problems within the applicable return period.

• Providing accurate information and evidence when submitting a return or refund request.

• Safely packaging eligible products when instructed to return them.

29. Relationship with Other Policies

This Return and Refund Policy should be read together with Krishi Hospital’s Purchase and Delivery Policy and applicable Replacement Policy.

Where a product, service, course, or promotional offer has specific return, cancellation, or refund terms, those terms may apply in addition to this policy.

30. Changes to This Policy

Krishi Hospital reserves the right to modify, update, or revise this Return and Refund Policy from time to time.

Any updated version will be published on the Krishi Hospital website with the revised “Last Updated” date.

Customers are encouraged to review this policy before making a purchase.

31. Contact Us

If you have questions regarding returns, refunds, cancellations, or an order-related issue, please contact Krishi Hospital through the contact information provided on our website.

Website: www.krishihospital.org
Email: hospitalkrishi@gmail.com
Phone: (+88) 01337067333
Address: House No. 853/10, Chitholia, Poradaha, Mirpur, Kushtia – 7031.

By purchasing a product or service through the Krishi Hospital website, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.

Last Updated: 24 August 2026