This Purchase and Delivery Policy explains the terms and conditions applicable to the purchase and delivery of products ordered through the Krishi Hospital website.

Krishi Hospital provides agricultural products, books and publications, educational materials, and other products and services. By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Purchase and Delivery Policy.

1. Products and Services Available for Purchase

Krishi Hospital may offer various products or services through its website, including but not limited to:

• Agricultural products and supplies

• Books and publications

• Educational and academic materials

• Research-related materials

• Training and educational resources

• Other products made available through the website

Product descriptions, photographs, specifications, availability, prices, and other information are provided to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that product information displayed on the website is accurate. However, minor differences in color, appearance, packaging, or other visual characteristics may occur.

2. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, Krishi Hospital may contact you regarding the available options, which may include:

• Providing an alternative product

• Delaying delivery until the product becomes available

• Cancelling the unavailable item

• Providing an applicable refund

We reserve the right to limit the quantity of particular products that may be purchased by an individual customer or through a single order.

3. Product Prices

The prices displayed on the website are the prices applicable at the time of purchase, unless otherwise stated.

Prices may change from time to time due to changes in product costs, suppliers, market conditions, taxes, promotional offers, or other business considerations.

Where applicable, delivery or shipping charges may be added separately to the product price.

The total amount payable will be communicated to you before or at the time of order confirmation.

4. Placing an Order

To place an order, you may be required to provide certain information, such as:

• Your name

• Mobile or telephone number

• Email address, where applicable

• Delivery address

• Billing information, where applicable

• Product and quantity details

• Other information reasonably necessary to process the order

You are responsible for ensuring that the information provided during the ordering process is accurate and complete.

Krishi Hospital will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated information provided by the customer.

5. Order Confirmation

After you place an order, we may provide an order confirmation through the website, email, telephone, SMS, messaging service, or other available communication method.

An order confirmation indicates that we have received your order. It does not necessarily mean that the order has been finally accepted or that the product has been dispatched.

Krishi Hospital reserves the right to review, reject, cancel, or modify an order where reasonably necessary, including in cases involving product unavailability, pricing errors, suspected fraudulent activity, or inaccurate order information.

6. Payment

Depending on the available payment options, customers may be able to pay through:

• Online payment

• Mobile financial services

• Bank transfer

• Cash on delivery, where available

• Other payment methods offered by Krishi Hospital

Payment methods may vary depending on the product, location, order value, and other circumstances.

Where payment is made through a third-party payment provider, the transaction may also be subject to that provider’s terms and policies.

7. Delivery Areas

Krishi Hospital may provide delivery services within Bangladesh.

Delivery availability may vary depending on the product, delivery location, courier service, and other logistical considerations.

Certain products may have specific delivery restrictions due to their nature, size, weight, handling requirements, legal restrictions, or other circumstances.

8. Delivery Charges

Delivery or shipping charges may apply depending on:

• Delivery location

• Product type

• Product weight or size

• Order quantity

• Delivery method

• Courier or logistics provider

• Promotional or special delivery offers

Applicable delivery charges will generally be communicated during the ordering or checkout process.

9. Delivery Time

We aim to process and dispatch confirmed orders within a reasonable period.

Estimated delivery times may vary depending on:

• Product availability

• Order confirmation

• Delivery location

• Courier or logistics provider

• Weather conditions

• Public holidays

• Transportation conditions

• Unexpected operational or logistical circumstances

Any delivery time displayed on the website should generally be regarded as an estimated timeframe rather than a guaranteed delivery date.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Where applicable, the delivery address should include sufficient information such as:

• Recipient’s name

• House or building number

• Road or area

• Village, union, upazila, or locality

• District

• Postal code

• Contact telephone number

If a delivery cannot be completed because the customer provided incorrect or incomplete information, additional delivery charges or other arrangements may be required.

11. Courier and Delivery Partners

Krishi Hospital may use third-party courier, postal, logistics, or delivery service providers to deliver products.

Once a product has been handed over to the relevant delivery provider, delivery may be subject to the provider’s operational procedures and conditions.

Delivery times may therefore be affected by circumstances beyond the direct control of Krishi Hospital.

12. Delivery Attempts

The delivery provider may make one or more attempts to deliver the order depending on its procedures.

Customers should remain available at the provided delivery address or ensure that an authorized person is available to receive the order.

If delivery cannot be completed because the recipient is unavailable, refuses to receive the order, provides incorrect information, or otherwise prevents delivery, additional delivery arrangements or charges may apply.

13. Inspection Upon Delivery

Customers are encouraged to inspect the package and product upon delivery.

If the package appears visibly damaged, opened, severely crushed, wet, or otherwise compromised, the customer should, where reasonably possible:

• Inform the delivery person immediately

• Record or photograph the condition of the package

• Contact Krishi Hospital as soon as possible

This may help us investigate and resolve delivery-related problems.

14. Damaged or Incorrect Products

If you receive a product that appears to be damaged, defective, incomplete, or different from the product you ordered, please contact Krishi Hospital within the applicable period specified in our Return, Refund, or Replacement Policy.

We may request photographs, videos, order information, or other reasonable evidence to assess the issue.

Depending on the circumstances, we may offer an appropriate solution, which may include replacement, refund, correction of the order, or another reasonable remedy.

15. Delayed or Failed Delivery

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control.

These may include:

• Severe weather

• Flooding or natural disasters

• Transportation disruptions

• Political or public disturbances

• Road closures

• Courier delays

• Public holidays

• Technical problems

• High order volumes

• Incorrect delivery information

• Events beyond our reasonable control

Krishi Hospital will make reasonable efforts to assist customers in resolving delivery delays or failed deliveries.

16. Cash on Delivery

Where Cash on Delivery is available, customers may be required to pay the applicable amount directly to the delivery provider upon receiving the order.

Cash on Delivery may not be available for all products, locations, order values, or customers.

Krishi Hospital may restrict or discontinue Cash on Delivery at any time where reasonably necessary.

17. Order Cancellation Before Dispatch

Customers may request cancellation of an order before the product has been dispatched, subject to the applicable terms and circumstances.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable Return, Refund, or Replacement Policy.

18. Refusal to Accept Delivery

Customers should not refuse delivery of an order without a valid reason.

Where an order is refused without reasonable justification, the customer may be responsible for applicable delivery, return, or other reasonable costs, subject to the applicable Return and Refund Policy.

19. Delivery of Multiple Products

If an order contains multiple products, Krishi Hospital may deliver the products together or separately depending on product availability, warehouse or supplier location, packaging requirements, and logistical considerations.

Where separate deliveries are necessary, customers may receive products at different times.

20. Products with Special Handling Cases

Certain products may require specific storage, handling, transportation, or usage conditions.

Where applicable, relevant handling or storage instructions may be provided with the product or through the product description.

Customers are responsible for following applicable instructions after receiving the product.

Krishi Hospital will not be responsible for damage resulting from improper storage, handling, transportation after delivery, or misuse by the customer.

21. Books and Publications

Books and publications may be subject to availability and may occasionally have differences in printing, edition, cover design, or packaging.

Where an order specifies a particular edition or version, Krishi Hospital will make reasonable efforts to supply the requested edition or version, subject to availability.

22. Delivery Confirmation

An order may be considered delivered when the product is handed over to the customer, an authorized recipient, or another person reasonably identified as being authorized to receive the order at the provided delivery address.

Where applicable, delivery may be confirmed through a delivery record, confirmation code, signature, electronic confirmation, or other reasonable method.

23. Customer Responsibility After Delivery

After successful delivery, customers are responsible for taking reasonable care of the products and following any applicable storage, handling, safety, or usage instructions.

For agricultural products, customers should follow the manufacturer’s or supplier’s instructions regarding proper use, storage, dosage, handling, and safety where applicable.

24. Changes to Orders

Requests to change product quantities, delivery addresses, or other order details should be made as soon as possible after placing the order.

We may not be able to accommodate changes after an order has been processed, packed, or dispatched.

Additional charges may apply where a change results in additional delivery or processing costs.

25. Fraudulent or Suspicious Orders

Krishi Hospital reserves the right to delay, reject, or cancel an order where there are reasonable grounds to suspect fraud, unauthorized payment, abuse of promotional offers, inaccurate information, or other unlawful or suspicious activity.

We may request additional information where reasonably necessary to verify an order.

26. Relationship with Return, Refund, and Replacement Policies

This Purchase and Delivery Policy should be read together with Krishi Hospital’s applicable Return and Refund Policy as well as Replacement Policy.

The rights and procedures relating to product returns, refunds, replacements, damaged products, defective products, and incorrect orders will be governed by the applicable policy.

27. Changes to This Policy

Krishi Hospital may update or modify this Purchase and Delivery Policy from time to time to reflect changes in our products, services, delivery arrangements, business practices, or applicable legal requirements.

The updated version will be published on our website with the revised “Last Updated” date.

28. Contact Us

If you have questions regarding an order, payment, delivery, or this Purchase and Delivery Policy, please contact Krishi Hospital using the following information:

Website: www.krishihospital.org
Email: hospitalkrishi@gmail.com
Phone: (+88) 01337067333
Address: House No. 853/10, Chitholia, Poradaha, Mirpur, Kushtia – 7031.

By placing an order through the Krishi Hospital website, you acknowledge that you have read, understood, and agreed to this Purchase and Delivery Policy.

Last Updated: 24 August 2026