This Replacement Policy explains the terms and conditions applicable to the replacement of eligible products purchased through the Krishi Hospital website.

By placing an order through the Krishi Hospital website, you acknowledge that you have read, understood, and agreed to this Replacement Policy.

1. Scope of This Policy

This Replacement Policy applies to eligible physical products purchased through the Krishi Hospital website, including agricultural products, books, publications, educational materials, and other products offered for sale.

Certain products may have specific replacement conditions due to their nature, storage requirements, shelf life, availability, or other characteristics. Where specific replacement conditions apply, they may be stated on the relevant product page or communicated to the customer at the time of purchase.

2. Eligibility for Replacement

A product may be eligible for replacement if:

• The product received is damaged during delivery.

• The product is defective or does not function as reasonably expected.

• The wrong product has been delivered.

• The product is incomplete or essential components included in the original order are missing.

• The product is materially different from the product ordered.

• The product otherwise qualifies for replacement under the specific terms applicable to the purchase.

Replacement eligibility is subject to verification by Krishi Hospital.

3. Replacement Request Period

Customers should inspect their products promptly after delivery.

A replacement request should generally be submitted within 3 days of receiving the product unless a different period is specified on the relevant product page or communicated by Krishi Hospital.

Requests submitted after the applicable period may not be accepted unless there are exceptional circumstances or the issue could not reasonably have been identified within the applicable period.

4. Damaged Products

If a product is received damaged, the customer should notify Krishi Hospital as soon as reasonably possible.

The customer may be required to provide photographs or videos showing:

• The damaged product.

• The product packaging.

• The shipping package or delivery condition.

• The shipping or delivery label, where applicable.

Krishi Hospital may review the evidence before approving a replacement.

5. Defective Products

If a product is found to be defective, the customer should contact Krishi Hospital and provide a description of the defect.

Where appropriate, Krishi Hospital may request photographs, videos, testing information, or other reasonable evidence to determine whether the product qualifies for replacement.

If the defect is confirmed and the product is eligible, Krishi Hospital may replace the product with the same or an equivalent product, subject to availability.

6. Incorrect Products

If the customer receives a product different from the one ordered, the customer should notify Krishi Hospital promptly.

After verification, Krishi Hospital may arrange for the incorrect product to be returned and provide the correct product as a replacement.

Where the correct product is unavailable, Krishi Hospital may offer an alternative remedy, which may include a refund in accordance with the applicable Return and Refund Policy.

7. Missing or Incomplete Products

If a product is delivered with missing components, accessories, materials, or other items that were included in the original order, the customer should contact Krishi Hospital promptly.

Depending on the circumstances, Krishi Hospital may:

• Provide the missing component or item.

• Replace the incomplete product.

• Provide an equivalent replacement.

• Offer another appropriate remedy.

8. Condition of Products for Replacement

Where a replacement requires the original product to be returned, the product should generally be:

• Unused, except where the defect itself requires reasonable use to identify.

• In its original condition to the extent reasonably possible.

• Accompanied by the original packaging, accessories, manuals, documentation, or other supplied materials where applicable.

• Properly packaged to prevent further damage during return transportation.

Krishi Hospital may decline a replacement request where the product has been intentionally or improperly damaged, altered, misused, or handled contrary to the supplied instructions.

9. Replacement Procedure

Customers requesting a replacement should contact Krishi Hospital using the contact information provided on the website.

The replacement request should include:

• Order number or order details.

• Customer name and contact information.

• Name or description of the product.

• Reason for requesting replacement.

• Photographs or videos where applicable.

• Any other information reasonably required to assess the request.

Customers should not send a product to Krishi Hospital without receiving return or replacement instructions where such instructions are required.

10. Inspection and Verification

Krishi Hospital reserves the right to inspect a product and verify the circumstances of a replacement request before approving a replacement.

The company may determine whether the issue resulted from:

• Manufacturing or product defects.

• Damage during delivery.

• Incorrect fulfillment.

• Missing components.

• Improper use or handling by the customer.

• Improper storage or maintenance.

• Other circumstances affecting replacement eligibility.

A replacement request may be declined if the product does not meet the applicable replacement conditions.

11. Replacement Availability

Replacement is subject to product availability.

Where the same product is unavailable, Krishi Hospital may, at its discretion and subject to customer agreement where appropriate:

• Provide an equivalent product.

• Offer a similar alternative product.

• Provide a refund in accordance with the applicable Return and Refund Policy.

• Provide another appropriate remedy.

Any difference in price between an alternative product and the original product may be handled according to the circumstances and applicable terms.

12. Replacement Shipping

Where a replacement is required because Krishi Hospital supplied a damaged, defective, incorrect, or materially different product, Krishi Hospital may bear the applicable replacement delivery cost, subject to verification.

Where the replacement request arises from circumstances attributable to the customer, the customer may be responsible for applicable delivery or return costs.

13. Agricultural Products

Agricultural products may be subject to special replacement conditions because of their biological nature, shelf life, storage requirements, environmental sensitivity, or risk of deterioration.

Products such as seeds, planting materials, biological materials, fertilizers, agricultural inputs, or other time-sensitive products may have limited replacement eligibility.

Replacement may not be available where the product has been:

• Opened or used improperly.

• Planted or applied contrary to supplied instructions.

• Stored under unsuitable conditions.

• Exposed to excessive heat, moisture, contamination, or other damaging conditions after delivery.

• Damaged as a result of customer handling or misuse.

Where an agricultural product is received damaged, defective, contaminated, incorrectly supplied, or materially different from the order, the customer should notify Krishi Hospital promptly.

14. Seeds and Planting Materials

Due to the biological and environmental sensitivity of seeds and planting materials, replacement claims may require additional information.

Where appropriate, customers may be asked to provide information regarding:

• Packaging condition upon delivery.

• Storage conditions after delivery.

• Date of opening or use.

• Method of planting or application.

• Relevant environmental or cultivation conditions.

Replacement eligibility will be assessed based on the available information and the specific characteristics of the product.

15. Products Requiring Special Storage or Handling

Customers are responsible for properly storing and handling products after delivery in accordance with any instructions supplied with the product.

Krishi Hospital may not replace products that have deteriorated or been damaged because of improper storage, temperature exposure, moisture, contamination, misuse, or other inappropriate handling after delivery.

16. Books and Publications

Books and publications may be eligible for replacement if they are:

• Damaged during delivery.

• Defective in printing or production.

• Missing pages or essential sections.

• Incorrectly supplied.

• Materially different from the item ordered.

Books or publications that have been written on, marked, torn, folded, damaged, or otherwise altered by the customer after delivery may not be eligible for replacement.

17. Educational and Training Materials

Physical educational and training materials may be eligible for replacement where they are damaged, defective, incomplete, or incorrectly supplied.

Digital educational materials, downloadable content, online resources, or electronic materials may not be eligible for physical replacement after access or download has been provided, except where a technical or content-related issue attributable to Krishi Hospital qualifies for an appropriate remedy.

18. Customized or Personalized Products

Customized, personalized, or specially prepared products may generally not be eligible for replacement due to a change of mind or customer preference.

However, such products may be eligible for replacement where they are defective, damaged, incorrectly produced, or materially different from the specifications agreed upon at the time of purchase.

19. Promotional Products and Special Offers

Products purchased through promotional campaigns, discounts, special offers, bundles, or other promotional arrangements may be subject to specific replacement conditions.

Where a promotional product is eligible for replacement, the replacement will generally be based on the product actually purchased and the terms applicable to the relevant promotion.

20. Products That May Not Be Eligible for Replacement

Replacement may not be available for:

• Products damaged through misuse or improper handling.

• Products damaged through improper storage.

• Products altered, modified, repaired, or tampered with by the customer.

• Products used contrary to supplied instructions.

• Products that have been consumed, planted, or applied where replacement is no longer reasonably possible.

• Products identified as non-replaceable at the time of purchase.

• Products for which the replacement request is submitted after the applicable replacement period without an acceptable reason.

• Products that were not purchased from Krishi Hospital.

21. Replacement Instead of Refund

Where an eligible product qualifies for replacement, Krishi Hospital may prioritize replacement rather than a refund.

If replacement is not reasonably possible due to product unavailability, discontinuation, or other circumstances, Krishi Hospital may provide an appropriate alternative remedy, including a refund where applicable.

The applicable refund conditions are governed by the Krishi Hospital Return and Refund Policy.

22. Multiple Product Orders

Where an order contains multiple products and only one or more products are damaged, defective, incorrect, or incomplete, the replacement may be limited to the affected product or products.

Products that are not affected may not be eligible for replacement solely because another item in the same order qualifies for replacement.

23. Customer Responsibility

Customers are responsible for:

• Providing accurate order and delivery information.

• Inspecting products promptly after delivery.

• Reporting eligible replacement issues within the applicable period.

• Following product-specific storage, handling, and usage instructions.

• Providing accurate information and evidence when submitting a replacement request.

• Keeping the affected product and its packaging in reasonable condition until the replacement request is resolved.

• Properly packaging products when instructed to return them.

24. Fraudulent or Abusive Replacement Requests

Krishi Hospital reserves the right to refuse replacement requests where it reasonably suspects fraudulent, abusive, repetitive, or dishonest use of the replacement process.

This may include:

• Submitting false or misleading claims.

• Returning products that were not purchased from Krishi Hospital.

• Intentionally damaging products.

• Attempting to obtain multiple replacements for the same issue without justification.

• Repeatedly violating the applicable replacement conditions.

25. No Guarantee of Immediate Replacement

Approval of a replacement request does not necessarily mean that a replacement product will be delivered immediately.

Replacement timing may depend on:

• Product availability.

• Inspection and verification.

• Return of the original product, where required.

• Courier or delivery conditions.

• Location of the customer.

• Other operational circumstances.

Krishi Hospital will make reasonable efforts to process approved replacement requests within a reasonable period.

26. Relationship with Other Policies

This Replacement Policy should be read together with Krishi Hospital’s Purchase and Delivery Policy and Return and Refund Policy.

Where a specific product, service, course, or promotional offer has separate replacement, return, refund, or cancellation conditions, those conditions may apply in addition to this policy.

27. Changes to This Policy

Krishi Hospital reserves the right to modify, update, or revise this Replacement Policy from time to time.

Any updated version will be published on the Krishi Hospital website with the revised “Last Updated” date.

Customers are encouraged to review this policy before making a purchase.

28. Contact Us

If you have questions regarding replacement related issue, please contact Krishi Hospital through the contact information provided on our website.

Website: www.krishihospital.org
Email: hospitalkrishi@gmail.com
Phone: (+88) 01337067333
Address: House No. 853/10, Chitholia, Poradaha, Mirpur, Kushtia – 7031.

By purchasing a product or service through the Krishi Hospital website, you acknowledge that you have read, understood, and agreed to this Replacement Policy.

Last Updated: 24 August 2026